How to steel yourself against harsh online comments

Criticism is inevitable, whether you are online or offline. Sometimes, these comments can be harsher online since people gain more confidence when they are anonymous. Thus, if you spend a lot of time on the Internet and post a lot of content that can receive feedback, it is crucial to steel yourself against harsh comments and figure out ways on how to respond better.

The Types of Negative Comments

Many companies and business owners tend to face a lot of bad reviews regularly. However, this does not mean you should immediately dismiss them. Instead, think about whether the criticism is valid or not. If it is, admit the mistake and offer alternative ways to help your customer. After all, the positive reviews you get will help enhance your brand image and attract more customers. If it matches your brand image, you can even try responding with some humor to lighten up the mood. If not, you can simply thank the customer for the feedback and promise to provide a better experience next time. Also, never delete comments since this will only aggravate the situation, and you may receive even more angry remarks.

You may also encounter situations where people disagree with your comments. Although some people respond politely, this will not always be the case. Remain calm and never reciprocate the anger. Instead, try to think from the other person’s perspective and treat everyone with respect even if you don’t think they deserve it. Also, make sure to only respond to comments with legitimate stances since a lot of people on the Internet are often just trying to stir up controversy.

Lastly, always check up on yourself and set boundaries. If you are feeling overwhelmed with the number of hate comments, try to take a break from social media or posting. Remember that one person’s opinion is not always correct, and make sure to respond to positive feedback as well. Don’t just always focus on the negative. If the criticism gets to be too much, you can even try disabling the comment section for a while. Try to adopt a healthy mindset, and don’t let the negativity get the best of you.

Sweet Tips from Ally

Keep these tips in mind to better steel yourself against harsh online comments!

1. Don’t delete bad reviews; instead, strategize ways to offer better services.
2. Never respond to hatred with even more hatred.
3. Constantly check up on yourself and make sure you are doing okay.